Wellness Program Supervisor [CVT] - COS
This position is responsible for overseeing the development and success of the Wellness Program at HSPPR in Colorado Springs and Pueblo serving pet owners in financial need. This includes ensuring excellent customer service, high veterinary medical standards and quality of service for all public patients and clients. Services will encompass spay/neuter, vaccinations, wellness and sick appointments to bridge the gap that currently exists for access to veterinary care for low income clients. The Wellness Program Supervisor will be also be responsible for maintenance, operations, stocking, scheduling, and driving the Mobile Clinic that will bring spay/neuter and wellness services into the community. Responsible for supervising the Wellness Program Veterinary Assistant. Provides high level care for patients seen through the community wellness programs to include blood draws, IV catheter placement, nursing care, anesthesia and surgical procedures.
Essential Duties and Responsibilities:
Oversees the delivery of accurate information and friendly professional service to the public on the Mobile Unit and Veterinary Clinics in both Colorado Springs and Pueblo.
Responsible for supervising the Wellness Program Veterinary Assistant.
Represents the community wellness programs in a professional and courteous manner by communicating effectively with the public regarding our services related to the donor subsidized spay/neuter program, public vaccination program, and other public veterinary services.
Handles maintenance and operation of the Mobile Clinic, to include driving the unit to set locations for services.
Explains risks of anesthesia, nature of the procedure being done, and has client sign paperwork, pay for the procedure, and make arrangements for picking up later in the day.
Assists with wellness appointments to include vaccinations, exams, filling prescriptions, and coordinating follow-up care as needed.
Oversees scheduling, data entry and intake and discharge procedures for all incoming public surgeries and vaccination appointments through the Avimark and chameleon software programs. Financial transactions will also be handled and tracked on a daily basis.
Oversees proper medical documentation, client communication and education regarding surgical procedures and other medical conditions.
Assists with phone calls and messages regarding scheduling and services.
Explains post-operative care instructions, nature of the procedure done and answers questions, as needed.
Works with Staff Veterinarians and Directory of Veterinary Services in developing and adhering to current treatment, vaccine and medical protocols. Assists the veterinarians as required with treatments and medication orders.
Administers treatment to wellness patients, provides excellent patient care and ensures proper diets are provided to animals.
Maintains medical/surgical treatment records and reports in an accurate and timely manner and in accordance with HSPPR procedures, updates records in the shelter database. Maintains drug logs for all controlled substances.
Assists with Euthanasia as required.
Assists the veterinarian to promote efficiency and excellent patient care.
Assists the veterinarian with patient exams by providing proper animal restraint, obtaining a medical history from records, performing tasks and treatments as directed, and filling medications.
Trains and works with volunteers to support the wellness program and other administrative duties.
Experience and medical knowledge base to appropriately direct questions, triage inquiries and to provide sound medical advice to the public.
Commitment to the mission, values, goals and success of HSPPR.
Perform all other duties as assigned.
Hires, supervises and evaluates direct reports in the performance of their job responsibilities. Coaches staff by providing ongoing feedback and timely performance evaluations. Sets performance standards; directs and motivates employees. Consults with Director of Veterinary Services regarding discipline and terminations.
Ensures adequate staffing levels are maintained in the department. Manages work flow by determining daily surgery, return for treatment exams and hospital treatment schedules. Consults with staff veterinarians on medical and surgical problems of animals as well as medical protocols and procedures.
Supervises and coordinates cleaning procedures of surgical and hospital areas. Supervises and oversees proper and periodic maintenance of surgical and health care equipment. Oversees and ensures hazardous materials are being handled in the proper manner. Communicates safety requirements to staff.
Coordinates on the job training for staff, volunteers and externs.
Responds to customer phone calls and requests for assistance. Responds to customer service situations and answers general questions when dealing with veterinary care of animals.
Bachelor’s degree in a biological science such as biology, zoology, etc. or an associate’s degree in veterinary technology from an accredited institution. Must possess a current Veterinary Technician license. Two years prior experience in a full service veterinary hospital or animal shelter environment. Minimum of one year of supervisory experience or prior experience in a lead role. Computer literate in windows environment. Excellent interpersonal skills and ability to work in a team environment. Ability to communicate effectively orally and in writing. Working knowledge of current veterinary medical and surgical procedures. Good organizational and planning skills.
Regularly sits at computer station.
Must be able to lift, push, and pull a minimum of forty pounds with reasonable accommodations.
Must be able to be on feet for extended periods of time.
Typically stands, bends, stoops and crouches.
Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
Responsible for driving HSPPR Vehicle (Mobile Clinic) to perform duties
HSPPR Operating Values:
- Compassion: We believe that kindness and respect toward animals is an essential element in building a more humane and civil society. We work to elevate empathy and behavior in order to prevent animal cruelty, exploitation, and neglect.
- Stewardship: We will responsibly manage expenses and revenue, acting for the long-term greater good of the organization, conserving our resources and preserving our environment.
- Integrity: We encourage honest dialogue about issues and solutions. We are willing to explore all options and listen to all perspectives to arrive at the best decisions. We take responsibility for our behavior –every action counts.
- Excellence: We make a difference every day. We are committed to the safety and protection of people and animals. We foster a learning environment, encourage new ideas, and care enough to provide constructive feedback.
- Collaboration: We are united in the pursuit of our mission. We will be known as an organization that is inclusive, fair, and transparent. We expand and develop partnerships to further our mission.
Job Status: Full Time