Volunteer Services Coordinator
full-time Colorado Springs, CO
The Volunteer Services Coordinator assists with overseeing the shelter volunteer program in Colorado Springs to support HSPPR’s operational goals and services; is responsible for the volunteer onboarding process, and assists the Volunteer Services Manager in general administrative duties as well as other HSPPR staff with occasional animal-related tasks; assists to monitor and meet volunteer needs and assists to determine how volunteers can best support the mission, vision and goals of HSPPR. The Volunteer Services Coordinator ensures an environment of compassionate and respectful animal and people care in accordance with HSPPR’s mission, values, goals, and management philosophy.
Key Duties and Responsibilities
Shelter Volunteer Program Development
- Responsible for the onboarding process of new volunteers including but not limited to reviewing applications and background checks, confirming volunteer fee payments, contacting applicants, performing phone interviews and scheduling calls, sending out training materials, and any follow up as needed.
- Assigns new volunteers within a department or program. Helps monitor volunteer schedules. Moves volunteers to new positions based on volunteer interest and shelter need, if necessary.
- Regularly schedules and monitors general volunteer training sessions, including coordinating with trainers.
- Executes safety protocols for volunteers to ensure consistent humane treatment and handling of animals.
Administration of Shelter Volunteer Program
- Assists with the recruitment of volunteers, including screening, background check process, training, coordinating, supervising, and managing volunteers and volunteer activities, including fundraising events. Assists with developing and implementing volunteer training program curriculum and training calendar.
- Assists to monitor and ensure that volunteers are adhering to high quality standards of animal care, handling, and sanitation in the shelter and performance is consistent with protocols.
- Provides engaging, useful training, tasks, and projects for volunteers, and strive to retain and reward them.
- Evaluates the progress of the individuals enrolled in the volunteer program, provides feedback to volunteers on their performance, and encourages growth within the organization.
- Maintains and updates appropriate volunteer records in database on volunteers, performs data entry as required, such as manually entering in volunteer hours.
- Cultivates and maintains relationships with all shelter volunteers, including prospective volunteers.
- Problem solve with staff from other departments regarding kennel and shelter procedures and animal needs.
- Works to anticipate and resolve conflict and promote open communication between volunteers, associate staff, and management. Solicits volunteer and employee input regarding their work and workplace.
- Actively supports staff and volunteers and promotes the development of skills related to the advancement of HSPPR goals and mission. Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization. Implements recognition system for volunteers.
- Liaison to volunteers, provides feedback and answers to FAQ’s, provides problem solving, addresses animal behavior issues following current procedure for such.
- Communicates effectively with staff and volunteers so pertinent parties are informed of volunteer issues/information.
- Documents staff and volunteer complaints. Assists to handle complaints and/or concerns from, or about, volunteers with professionalism and good judgment. Evaluates volunteer performance and addresses issues promptly. Involves Director of Human Resources as necessary.
- Assist to ensure regular communication with active volunteers through newsletter, emails, meetings, bulletin board(s), and other forms of communication.
- Communicates with and provides regular feedback and/or coaching to potential volunteers and current volunteers in a professional and timely manner.
- Informs Director of Human Resources of developments that may affect HSPPR or the department including department progress, media exposure, public image, client concerns, and personnel issues.
- Supports staff and volunteers; provide quality services to clients, volunteers, and employees recognizing their individual contributions to the success of our organization.
- Assists with ordering, maintenance, and inventory of supplies and equipment for the volunteer program.
- Plans and organizes in anticipation of future needs.
- Commitment to the mission, values, goals and success of HSPPR.
- Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.
- Perform all other duties as assigned.
- Assists with overseeing the shelter volunteers in Colorado Springs
Skills / Requirements
Our ideal candidate will bring to HSPPR the following combination of skills, knowledge and experience:
Work cooperatively with all volunteers and recognize the talent and commitment they bring to HSPPR.
- Ensure a safe work environment; following all safety guidelines and modeling safe work practices.
- Take immediate action to address any safety concerns and that could put a staff member, volunteer, client, animal, or the organization at risk.
Material and Equipment Directly Used
Knowledge and ability of common computer software.
- Regularly sits at computer station, often in a shared office environment.
- The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
- Occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell.
- Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on feet for extended periods of time.
- Must be able to use both hands and arms to grip, pull and push utilizing safety equipment such as, but not limited to catch poles, snappy snares, leashes, ropes, muzzles.
- Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception.
- Must handle various animals of various sizes, may include aggressive animals and potential exposure to zoonotic diseases.
- Regularly exposed to noise and potential exposure to hazardous weather conditions.
- Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.
- Schedule may include weekend, evening and holiday work.
- One year experience in volunteer or human resource management, or a combination of related education and work experience preferred.
- Experience recruiting and working with volunteers or previous experience as a volunteer preferred.
- Possess excellent communication and organizational skills. Must be detail-oriented.
- Experience working in an animal welfare organization preferred; animal handling experience a plus.
- Excellent interpersonal and team building skills required.
- Supervisory and emotional intelligence skills essential.
- Positive attitude and professional demeanor.
NOTE: The job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.
Who Are We? The Only AAHA Accredited Shelter in Colorado!
Employment at the Humane Society of the Pikes Peak Region - Colorado
HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas County and the City of Centennial. We employ a total of 160 full and part-time employees. Employees must be 18 years of age, a drug test and background check are mandatory for employment. In addition to competitive salaries, we offer comprehensive benefits to our full-time staff members. They include:
Health Insurance 401K with employer matching at 5% of salary Dental and vision Insurance* Aflac Group Insurance* Short term disability Insurance Paid time off Holidays Direct Deposit (*) Employee pays full premium
The core values of the staff unite and guide us to provide the best service to the animals in our care, our organization and our community.
HSPPR Operating Values
- Compassion: We believe that kindness and respect toward animals is an essential element in building a more humane and civil society. We work to elevate empathy and behavior in order to prevent animal cruelty, exploitation, and neglect.
- Stewardship: We will responsibly manage expenses and revenue, acting for the long-term greater good of the organization, conserving our resources and preserving our environment.
- Integrity: We encourage honest dialogue about issues and solutions. We are willing to explore all options and listen to all perspectives to arrive at the best decisions. We take responsibility for our behavior –every action counts.
- Excellence: We make a difference every day. We are committed to the safety and protection of people and animals. We foster a learning environment, encourage new ideas, and care enough to provide constructive feedback.
- Collaboration: We are united in the pursuit of our mission. We will be known as an organization that is inclusive, fair, and transparent. We expand and develop partnerships to further our mission.
Pay: $17 to $18.89/hour
Job Status: Full Time