Responsible for all aspects of donor stewardship, including retention and reactivation. Implement the organization’s donor acknowledgment and stewardship plan to enhance and strengthen supporter relationships of all levels and build a culture of gratitude. Perform a variety of support functions to ensure that donors are appreciated, informed, and engaged.
Key Duties and Responsibilities
- Implement and evaluate a comprehensive donor relations and stewardship program that deepens our philanthropic relationships.
- Assist in planning, organizing, and executing all stewardship projects and events and collecting and reporting donor engagement metrics.
- Create, write, and distribute electronic and hard copy acknowledgments such as postcards, thank you letters, emails, videos, and other stewardship communications.
- Utilize the donor database to export data and mailing lists.
- Generate and send weekly gift acknowledgments in a timely and accurate manner.
- Responsible for memorial and tribute donation acknowledgement.
- Work with the Philanthropy team to grow the Happy Tails League monthly giving program and retain members. Includes making phone calls, sending gifts and cultivation items, coordinating donor events, and data management.
- Create and implement a plan for segmentation of donor communications, including thank you letters and emails.
- Responsible for Facebook donor research and thank-you notes.
- Make phone calls to new and lapsed donors and provide donor support via phone and email daily.
- Actively research best practices for donor cultivation.
- Implement initiatives to encourage, maintain, and improve donor retention and reactivation rates.
- Work with Communications team to design deliverables and maintain email lists.
- Special projects for major gifts team such as donor event RSVPs and reminders, mailings, etc.
- Assist with major event preparation and execution. Responsible for post-event stewardship including postcards and handwritten thank you notes.
- Collaborate with the volunteer and HR departments to include volunteers and staff in the stewardship plan.
- Create opportunities for additional donor recognition and identify ways to connect donors to the mission.
- Provide general administrative support to team members as necessary and work in collaboration across units to support the stewardship efforts of the office.
- Other projects as assigned.
- Commitment to the mission, values, goals, and success of HSPPR.
- Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.
- Perform all other duties as assigned.
Skills / Requirements
- High school diploma, GED, or higher required.
- One+ year(s) of development/philanthropy experience preferred.
- Experience in a progressively responsible role in an office environment preferred.
- Strong customer service, communication, and interpersonal skills.
- Ability to create, compose, and edit written materials.
- Attention to detail and the ability to prioritize and execute projects while meeting deadlines.
- Ability to initiate and complete projects and provide donor support with little supervision while exercising good judgment.
- Computer expertise and high proficiency with Microsoft Office software, data entry, and reporting.
- Working knowledge of donor databases (Raiser’s Edge/NXT) preferred.
- Animal welfare and handling experience is a plus.
Who Are We? The first of only two AAHA accredited shelters in Colorado!
Employment at the Humane Society of the Pikes Peak Region - Colorado
HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. A drug test and background check are mandatory for employment.
In addition to competitive salaries, we offer comprehensive benefits to our full-time staff.
Health Insurance ~~ 401K with employer matching up to 4% of salary ~~ Dental and vision* Insurances ~~ Supplemental Group Insurance* ~~ Short and long term disability Insurance ~~ Paid time off ~~ Holidays ~~ Direct Deposit ~~ Personal Pet Perks
(*) Employee pays the full premium
The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, go to https://studentaid.ed.gov/sa/.
The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.
Core Values Statements-
- Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion.
- Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
- Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.
- Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers.
- Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
- Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.
Pay: $18.75 to $20.70/hour
Job Status: Full Time