Job Description

The Animal Law Enforcement (ALE) Licensing Program Manager must be a highly motivated and organized professional with strong skills in solving problems and managing records. The ALE Licensing Program Manager is responsible for the overall operation of the pet licensing efforts of HSPPR. This position responds to licensing inquiries, veterinarian partners and internal process requirements involving pet licenses.  The ALE Licensing Program Manager needs to be extremely self-motivated and self-sufficient, have good interpersonal skills, a strong sales and marketing mindset, and patience with the ability to be an active listener.  The ALE Licensing Program Manager must perform their duties with integrity and deal with the public and required vendors in a pleasant and tactful manner.  Create and manage the delivery of animal behavior programs at multiple locations.

  • Continued growth of the pet licensing program through innovative techniques, technology and processes.  Ability to recognize and implement opportunities for improvements in efficiencies and practices.
  • Maintain a thorough knowledge of the licensing program functions to include but not limited to data entry, data transfer, statistical reporting, web licensing and invoicing.
  • Promote the benefits of the licensing program through veterinary partners, and other community programs.
  • Work closely with the Communication Department to develop marketing tools and ideas for growth of the pet licensing program.
  • Maintain professional relationships with veterinary partners within the El Paso and Pueblo divisions.  Work closely with outside partners to identify issues and concerns with their licensing sales processes and implement improvement to continue growing license sales.
  • Reviews licensing applications and other forms for completeness and accuracy in accordance with pet licensing laws within El Paso and Pueblo counties.
  • Accurately enters data for new or renewed licenses into appropriate databases.
  • Collects license fees and processes all payments of cash, check and credit cards in accordance with Finance Department protocols.
  • Works with Finance Department to follow up on needed collections referrals.
  • Maintains files of correspondence, records and reports.
  • Reports monthly progress reports to ALE Assistant Director/Director or upon request.
  • Answers phone and email inquiries regarding licensing from the public in a professional and friendly manner.
  • Makes phone calls to the public and veterinary offices to verify information.
  • Demonstrate accuracy and thoroughness in managing licenses sold in the field and online.
  • Ability to learn to use computer software programs to include but not limited to Excel and Crystal Reports.
  • Oversees the data entry of monthly rabies reports received from local veterinary clinics.
  • Orders and monitors use of Pet License tags.
  • Other duties and tasks as assigned by the Department and/or Divisional Leader

Supervisory Duties: None

Skills / Requirements

Whom We Seek:

  • Education/Experience Necessary:

    Sincere interest in the mission, vision, values, and goals of The Humane Society of the Pikes Peak Region and Animal Law Enforcement Department

    • Must be a U.S. Citizen.
    • At least 21 years of age.
    • High school diploma or GED.
    • Minimum 2 years of relevant sales/marketing experience.
    • Valid Colorado Driver’s License and insurable driving record.
    • Have no convictions for felonies or crimes of moral turpitude.
    • Pass a drug test, basic physical fitness test, hearing and eye exam (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception).
    • Pass a background investigation.
    • Effective verbal and written communication skills.

    Physical Demands

    • Regularly sits at computer station, often in a shared office environment.
    • The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
    • May be occasionally required to climb or balance, stoop, kneel, crouch and crawl.
    • Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on feet for extended periods of time.
    • Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
    • Exposure to zoonotic and/or communicable diseases is possible.
    • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception.
    • Regularly exposed to noise and potential exposure to hazardous weather conditions.
    • Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.
    • Must be able to safely operate a company vehicle.

    Schedule Requirements

    The ALE Licensing Program Manager will generally work five (5) eight-hour shifts per week however; schedule may change as needed and on short notice.  Duties hours will vary but will generally be Monday through Friday.  Schedule may include weekend and holiday work.

Important Notes

Who Are We?  The Only AAHA Accredited Shelter in Colorado!

Employment at the Humane Society of the Pikes Peak Region - Colorado

HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas County and the City of Centennial.  We employ a total of 160 full and part-time employees.  Employees must be 18 years of age, a drug test and background check are mandatory for employment.  In addition to competitive salaries, we offer comprehensive benefits to our full-time staff members. They include:     

Health Insurance     401K with employer matching at 5% of salary      Dental and vision Insurance*     Aflac Group Insurance*     Short and long term disability Insurance      Paid time off      Holidays      Direct Deposit          (*) Employee pays full premium

 The core values of the staff unite and guide us to provide the best service to the animals in our care, our organization and our community.

 HSPPR Operating Values:

Compassion: We believe that kindness and respect toward animals is an essential element in building a more humane and civil society.  We work to elevate empathy and behavior in order to prevent animal cruelty, exploitation, and neglect.

Stewardship: We will responsibly manage expenses and revenue, acting for the long-term greater good of the organization, conserving our resources and preserving our environment.

Integrity: We encourage honest dialogue about issues and solutions.  We are willing to explore all options and listen to all perspectives to arrive at the best decisions.  We take responsibility for our behavior –every action counts. 

Excellence: We make a difference every day.  We are committed to the safety and protection of people and animals.  We foster a learning environment, encourage new ideas, and care enough to provide constructive feedback.

Collaboration: We are united in the pursuit of our mission.  We will be known as an organization that is inclusive, fair, and transparent. We expand and develop partnerships to further our mission.