Job Description

Summary:

The Foster Care and Transfer Specialist supports the Foster Care Program and the Transfer Program, including cultivating relationships with foster families and transfer partners; assists with incoming and outgoing animal transfers for both the Colorado Springs and Pueblo campuses; placing animals with appropriate foster volunteers and maintaining communication throughout the foster period; with guidance from the Transfer Program Manager, communicates with transfer partners on transfer animal issues and arranges for physical transfer of animals; assists with all aspects of meeting the needs of animals in foster care and determine how volunteers can best support the mission, vision and goals of HSPPR.

 

Foster Care Program and Transfer Program Development

Assists with the development and implementation of the Transfer Program protocols and procedures.

Maintains a thorough understanding of HSPPR policies and procedures to include knowledge of shelter illnesses and disease transmission.

Assists with recruitment and training of Transfer Program volunteers.

Assists with the coordination, implementation, and logistics of HSPPR’s foster-related functions, including but not limited to volunteer recruitment; placement of animals with appropriate foster volunteers, based on their skills and situation, for long- or short-term care; scheduling, coordinating, and conducting health check for foster animals; coordination with Veterinary Services or Behavior Team for more advanced treatment.

Executes safety protocols for volunteers to ensure consistent humane treatment and handling of animals. 

 

Administration of Foster Care Program and Transfer Program

Assists with transfers and transports both in and out of HSPPR for COS and Pueblo campuses.

Assists with maintaining transfer program vehicle fleet; re-stocks vehicle as needed.

Performs data entry, kenneling and animal processing. Maintains appropriate recordkeeping.

Assists with processing transfers, performing intake exams and performs animal care duties as time allows.

Assists to monitor and ensure that volunteers are adhering to high quality standards of animal care, handling, and sanitation in the foster home and performance is consistent with protocols.

Assists with providing guidance to foster volunteers during the foster process, answering questions and providing support as necessary, including helping foster volunteers with difficult times and decisions, such as death, etc. Provides ongoing assistance, coaching and moral support to foster volunteers.

Maintains appropriate record keeping of foster animals daily, including medications, location, and status.

Assists to ensure care and weight checks of immature animals while waiting for foster care.

Assists with monitoring health and behavior of animals in foster care and report any important findings/issues to medical or behavior personnel as appropriate.

Maintains and updates appropriate volunteer records in database on volunteers; performs data entry as required, such as manually entering in volunteer hours.

 

Relationships

Cultivates and maintains relationships with source shelters, rescue groups and others.

Cultivates and maintains relationships with all foster volunteers, including prospective volunteers.

 

Safety  

Promotes a safe work environment, actively monitors the safety compliance of staff and volunteers; takes immediate action to correct hazards.

Properly reports, documents, and addresses animal behavior issues.

 

Public Relations

Represents HSPPR in a professional light and promotes our mission and goals.

 

Communication

Communicates clearly and effectively via email and phone with transfer partners and source shelters.

Liaison to foster volunteers, coordinating animal needs, provides feedback, and answers to FAQ’s and provides problem solving.

Communicates effectively with staff and volunteers so pertinent parties are informed of foster care issues/information.

Documents staff and volunteer complaints. Handles complaints and/or concerns from, or about, volunteers with professionalism and good judgment. Evaluates volunteer performance and addresses issues promptly. Involves Associate Director of Volunteer Services as necessary.

Assists with regular communication with active volunteers through newsletter, emails, meetings, bulletin board(s), and other forms of communication. 

Communicates with and provides regular feedback and/or coaching to potential volunteers and current volunteers in a professional and timely manner.

 

Customer Service

Informs Associate Director of Volunteer Services of developments that may affect HSPPR or the department including department progress, media exposure, public image, client concerns, and personnel issues.

Supports staff and volunteers; provides quality services to clients, volunteers, and employees recognizing their individual contributions to the success of our organization.

 

Fiscal Responsibility

Assists with ordering, maintenance, and inventory of supplies and equipment for the foster program. 

Plans and organizes in anticipation of future needs.

 

Other:

Commitment to the mission, values, goals, and success of HSPPR.

Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.

Perform all other duties as assigned.

 

Material and Equipment Directly Used

Various animal restraint and safety equipment such as but not limited to leashes, catchpoles, snappy snares, live traps, feral cubbies, nets, safety gloves, muzzles, and ropes.

Operates vehicles during routine and emergency operations under varying road, weather, and lighting conditions.

Various computers with Windows software such as Outlook, Word, Excel, PowerPoint, and animal shelter software such as Chameleon.

Various office equipment such as faxes, telephones, printers, scanners and copy machines.

Medical equipment, medication and or supplies such as but not limited to, syringes, needles, controlled substances, and vaccines.

Personal Protective Equipment (PPE) such as but not limited to, ear protection, isolation gowns, isolation booties, face masks, safety glasses and gloves.  

 

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee sits at computer station, often in a shared office environment. The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight. Occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell. Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk.  May be expected to be on feet for extended periods of time. Must be able to use both hands and arms to grip, pull and push utilizing safety equipment such as, but not limited to catch poles, snappy snares, leashes, ropes, muzzles. Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and depth perception. Must handle various animals of various sizes, may include aggressive animals and potential exposure to zoonotic diseases. Regularly exposed to noise and potential exposure to hazardous weather conditions. Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.

 

Education/Experience Necessary:

Requires high school diploma or equivalent.

A minimum of one year of directly related experience in a sheltering environment or equivalent experience.

Experience working with volunteers or previous experience as a volunteer.

Possesses excellent communication and organizational skills. Must be detail oriented.

Excellent interpersonal and team building skills; positive attitude and professional demeanor.

Proficient in Microsoft Office software, data entry and reporting.

  

Work Schedule: TBD – Temporary for a duration of 1 year