Job Description

full-time - Pueblo, CO

Job Summary:

 Assist all customers coming to the Humane Society in an efficient and professional manner. Work cohesively with all departments of the organization. Commit to the mission, values, goal and success of HSPPR.

Key Duties and Responsibilities:

 Professional Communication

  • Clearly and accurately articulate shelter policies and practices in a professional and courteous manner.
  • Educate internal and external customers about organizational mission and vision, animal overpopulation, humane euthanasia, animal behavior, and veterinary medical procedures.
  • Counsel potential adopters and current pet owners in the points of responsible pet ownership, to assist them in developing, enhancing and maintaining the human - animal bond.
  • Effectively communicate with community partners and stake holders (veterinarians, rescue and shelter partners, and community service organizations) about animal or program related issues, concerns or complaints.
  • Calmly manage emotionally charged situations with confidence and compassion, diffusing and/or de-escalating conflict with upset or angry customers and elevate to appropriate supervisor or outside law enforcement when necessary.


Decision Making/Conflict Resolution

  • Negotiate with owners to ensure the best possible outcome for animals being returned to their owners, and that conditions of release meet all requirements of local and state laws.
  • Investigate and research social media sites and other community resource sites to assist with reunification of missing and lost pets with their owners.
  • Evaluate incoming owned animals for adoptability or euthanasia and educate pet owners on alternate resources for responsible pet placement options when appropriate.
  • Screen and research all applications for adoption using Chameleon database.


Veterinary Care

  • Deliver compassionate and humane treatment and care to all animals entering or being housed in our facility.
  • Triage incoming animals and assess what level of veterinary/medical services they require.
  • Educate customers regarding alternative disposition options and/or process necessary PAS/HSPPR services accordingly.
  • Recognize and identify contagious illnesses, diseases or injuries and alert appropriate Veterinary Services staff or initiate priority care when necessary.
  • Administer vaccinations and medications to animals in our care and provide education to customers reclaiming or adopting animals that are in need of medical care or treatment.
  • Process all public surgery animals and accurately articulate all necessary medical care, treatment and procedures including pre and post-operative care and answer questions regarding medical care appropriately.


Clerical Responsibilities

  • Effectively and accurately document all transaction information for incoming, relinquished, reclaimed, adopted and surgery animals using specific Chameleon Software.
  • Collect all fees and give precise change and accurately reconcile cash box closing financials.
  • Maintain a high level of professionalism and positive relations during all internal and external transactions and interactions.
  • Regularly inventory shelter supplies and forward ordering needs to the appropriate Supervisor.
  • Prepare shelter correspondence and arrange shelter information for community partners and offsite adoption partners.
  • Organize public, shelter and TNR surgery appointments utilizing an online scheduling database and ensure that all surgery information is entered accurately and without errors.
  • Other duties as assigned


Supervisory Duties


Skills / Requirements

Physical Demands 

  • Ability to push, pull and/or lift 50 lbs. Mandatory drug testing with a negative result. The skill to handle physically, mentally, and emotionally stressful work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of the job, the employee is regularly required to stand, walk; use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.



Education/Experience Necessary

Must complete and pass required training and skills assessments provided by the society within established timeframe.  This includes vaccinations of animals and safe handling of aggressive animals using animal safety gear and personal protective equipment. Advanced training and/or instruction in field of customer service preferred. Experience in de-escalating conflicts preferred. Working self-knowledge of compassion fatigue preferred. Excellent working knowledge of animal breeds, nutrition, general care and behavior related information preferred. Must be able to communicate effectively both orally and in writing. Ability to use Chameleon software program a plus. Must be 18 years old.  Valid Colorado Driver's license desired.