Job Description


The Community Animal Response Team (CART) Program Manager oversees and manages CART, a volunteer-based disaster response team; provides ongoing program development to support HSPPR’s agreement with local government to provide disaster animal sheltering  when requested by the City of Colorado Springs and El Paso County; manages the plans, procedures, and training for emergency/disaster preparedness and response for the Humane Society of the Pikes Peak Region’s campuses; coordinates response efforts for internal shelter needs to hoarding cases; works to continuously align program to best support the mission, vision and goals of HSPPR.

Key Duties and Responsibilities 

CART Volunteer Program Development

  • Understands, supports, and implements the facets of an animal disaster shelter.
  • Establishes program goals, plans and timelines.
  • Responsible for implementation of CART goals and objectives and established Standard Operating Procedures (SOPs) and operational plans related to CART Program.
  • Responsible for maintaining all CART related forms and records, including MOUs. 

Administration of CART Volunteer Program

  • Develops, schedules, and provides training for CART members. Develops and implements drills and exercises to keep skills of team members current.
  • Organizes regular professional servicing of CART trailers, their tires, and generators to maintain functionality.
  • Seeks disaster response and planning related training or deployment opportunities; maintains related certifications; attends related exercises and trainings.
  • Maintains and regularly distributes the HSPPR employee Emergency/Disaster Contact List and the emergency text message program. Regularly updates the lists based on information provided by Human Resources and Finance personnel to reflect the current employees of HSPPR in all locations and their emergency contact information.
  • Organizes and conducts monthly CART meetings and related committees as assigned.
  • Integrates the CART Volunteer Program into the HSPPR Volunteer Services Program.

 Activation of CART Volunteer Program

  • Once the CART is activated, responsible for scheduling adequate numbers of volunteers based on sheltering needs for the duration of the event. This position will serve as coordinator for the Logistics/Volunteer Manager role, scheduling staff to serve at the Emergency Coordination Center (ECC)
  • Coordinates staffing for shelter and collocated Red Cross shelter locations, logistical needs such as supplies, electronics, movement of trailers, veterinarians, animal and volunteer food, etc.


  • Maintains relationships and networks with law enforcement, government agencies, other animal welfare organizations to ensure all agencies involved successfully collaborate in the event of a disaster. Recruits volunteers for the Community Animal Response Team. Maintains program minimum requirements, provides continued training for CART volunteers.
  • Facilitates conversations for new partnerships between HSPPR CART and outside organizations. Drafts the Memorandums of Understanding (MOUs) .
  • May serve as a resource or consultant to other communities. 


  • Promotes a safe work environment, actively monitors the safety compliance of staff and volunteers; takes immediate action to correct hazards.
  • Properly reports, documents and addresses animal behavior issues.
  • Responsible for the regular review and revision of HSPPR’s Emergency Operations Plan (EOP), Disaster Response Plan, Continuity of Operations plans, HSPPR facilities evacuation plan and maps, and SOPs.
  • Organizes trainings for staff and volunteers including but not limited to HSPPR safety and preparedness, utility shutoffs, and other pertinent safety topics.
  • Schedules and conducts routine fire drills and lockdown drills.

 Public Relations

  • Represents HSPPR in a professional light and promotes our mission and goals.
  • Attends Volunteer Info Nights and conducts CART orientations in conjunction with the Department’s volunteer onboarding process.
  • Assists with Volunteer Appreciation Week and other volunteer appreciation events.
  • Attends fundraising events. Along with other Volunteer Services staff, manages volunteers at events.
  • Represents HSPPR/CART at events and provides educational opportunities in the community.


  • Documents staff and volunteer complaints. Handles complaints and/or concerns from, or about, volunteers with professionalism and good judgment. Evaluates volunteer performance and addresses issues promptly. Involves Volunteer Services Manager as necessary.
  • Ensures regular communication with active volunteers through newsletter, emails, meetings, bulletin board(s), and other forms of communication.
  • Coordinates surveys to volunteers regarding their experience and monitors post-training feedback as well as suggestions to implement program improvements.
  • Communicates with and provides regular feedback and/or coaching to potential volunteers and current volunteers in a professional and timely manner.

 Customer Service

  • Informs Volunteer Services Manager of developments that may affect HSPPR or the department including department progress, media exposure, public image, client concerns, and personnel issues.
  • Supports staff and volunteers; provide quality services to clients, volunteers, and employees recognizing their individual contributions to the success of our organization.

Fiscal Responsibility

  • Submits program budget requests, operates within the parameters of the established budget. Actively seeks revenue support for department through donations, and fees for service. Oversees the ordering and inventory of supplies.
  • Oversees CART program budget to ensure fiscal efficiency.
  • Plans and organizes in anticipation of future needs.
  • Maintains CART related equipment lists, explores opportunities to obtain new equipment and plans for existing equipment replacement. Inventories and restocks trailers before and after events.


  • Commitment to the mission, values, goals and success of HSPPR.
  • Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.
  • Perform all other duties as assigned.

Supervisory Duties

Oversees the CART volunteers.

Schedule Requirements Schedule may include weekend and holiday work. 

Physical Demands

  • Regularly sits at computer station, often in a shared office environment.
  • The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
  • Occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell.
  • Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on feet for extended periods of time.
  • Must be able to use both hands and arms to grip, pull and push utilizing safety equipment such as, but not limited to catch poles, snappy snares, leashes, ropes, muzzles.
  • Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
  • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception.
  • Must handle various animals of various sizes, may include aggressive animals and potential exposure to zoonotic diseases.
  • Regularly exposed to noise and potential exposure to hazardous weather conditions.
  • Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.

Schedule Requirements

Required to work occasional evenings and weekends. Serves as an on-call employee, responsible for receiving calls for assistance, potentially outside of normal working hours.

Education/Experience Necessary

  • BA/BS preferred.
  • Minimum 3 years experience in coordinating emergency management, volunteer management and/or animal welfare work. Equivalent combination of education and work experience will be considered.
  • Knowledge of and experience working with and handling livestock strongly preferred.
  • Superior presentation, writing, and analytical skills.
  • Ability to engage in “big picture” thinking, while also carrying out detailed tasks.
  • Strong project management skills, including ability to balance multiple projects or assignments simultaneously, interdisciplinary teams, and complex logistical issues.
  • Excellent interpersonal and team building skills.
  • Positive attitude and professional demeanor.
  • Extreme flexibility and adaptability, a strong work ethic and an entrepreneurial spirit to accommodate broad responsibilities and shifting priorities.
  • Completion of FEMA ICS 100, 200, 300, 400, 700, 800 within 6 months of hire.
  • Knowledge of HSEEP principles for exercise planning, or completion of HSEEP course within 12 months of hire.
Important Notes regarding Employment at the Humane Society of the Pikes Peak Region - Colorado

HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial.  We employ a total of 190+ employees.  We are an organization that celebrates and prioritizes diversity and inclusion. Employees must be 18 years of age, a drug test and background check are mandatory for employment.  In addition to competitive salaries, we offer comprehensive benefits to our full-time staff. These include:     

Health Insurance     401K with employer matching up to 4% of salary      Dental and vision* Insurances     Supplemental Group Insurance*     Short and long term disability Insurance      Paid time off      Holidays      Direct Deposit          (*) Employee pays full premium

 The core values of the staff unite and guide us to provide the best service to the animals in our care, our organization and our community. 

HSPPR Operating Values: 

  • Compassion: We believe that kindness and respect toward animals is an essential element in building a more humane and civil society.  We work to elevate empathy and behavior in order to prevent animal cruelty, exploitation, and neglect. 
  • Stewardship: We will responsibly manage expenses and revenue, acting for the long-term greater good of the organization, conserving our resources and preserving our environment. 
  • Integrity: We encourage honest dialogue about issues and solutions.  We are willing to explore all options and listen to all perspectives to arrive at the best decisions.  We take responsibility for our behavior –every action counts.   
  • Excellence: We make a difference every day.  We are committed to the safety and protection of people and animals.  We foster a learning environment, encourage new ideas, and care enough to provide constructive feedback. 
  • Collaboration: We are united in the pursuit of our mission.  We will be known as an organization that is inclusive, fair, and transparent. We expand and develop partnerships to further our mission.