Job Description


Responsible for the overall operations of the Animal Law Enforcement.  Provides leadership and manages the Animal Law Enforcement- El Paso Division, Licensing and Communications center .  

 Key Duties and Responsibilities: 

Oversees the ALE El Paso County Division to include Licensing and Communications center . 

Specifically, the ALE Operations Manager ensures appropriate and sufficient deployment of officers depending upon the trends in his/her geographic area; works closely with Field Sergeants to delegate personnel to respond to scenes of serious violations such as a major animal cruelty case, animal fighting, or dangerous animal incidents and ensures that the situation is resolved in compliance with Field Services policies and procedures; reviews and ensure complete and accurate follow-up investigations; and keeps the Captain informed of issues of concern within his/her command. 

In addition, the Manager performs administrative functions such as review of the incoming correspondence and response to Department entities, outside agencies and citizens, supervisor’s daily activity reports; and violation and accident reports. 

The Manager ensures appropriate and timely training of the subordinates, oversees and enforces the inspection of personnel, equipment, and facilities to ensure compliance with the Department’s policies and procedures; conducts interviews of sworn and civilian personnel; attends community meetings to promote Department and Organizational goals and missions and community safety programs and performs other related duties. 

ALE Operations Manager may also be assigned to lead specialized operations 

Analyzes disease control and animal handling procedures and makes improvements when necessary 

Develops and maintains working relationships with other departement leads and outside supporting agencies. 

Supervisory Duties: 

Hires, supervises and evaluates direct reports in the performance of their job responsibilities.  Coaches staff by providing ongoing feedback and timely performance evaluations.  Sets performance standards: directs and motivates employees.  Consults with Assistant Director, Director of ALE regarding discipline and terminations. 

Determines staffing levels and ensures adequate department coverage in the Animal Law Enforcement El Paso Division - for Field Officers, Licensing Personnel Administrative Support Specialist positions. 

Coordinates on the job training for staff and volunteers. 

Prepares and conducts employee performance appraisals. 

Prepares and conducts annual performance evaluations of staff under his/her supervision. 

Oversees Animal Law Enforcement-El Paso, Licensing and Communications center  payroll. 

Works to anticipate and resolve complaints and promotes open communication between co-workers, management and other departments.  Solicits employee input regarding their work and work place. 

Responsible for conducting staff meetings.  Develops organization wide staff and volunteer training sessions on animal care and behavior related topics. 

Participates in management meetings and committees as assigned. 

Actively supports volunteers and promotes the recognition of their contributions to the success of the organization. 

Keeps Leadership informed of departmental progress, personnel concerns, etc.  Supports and communicates with other departmental managers, working together to share information and resources. 

Oversees inventory of equipement, supplies and ordering for the ALE Department. 

Submits monthly required Bureau of Animal Protection Statistics

Skills / Requirements

  • Minimum education of an associate degree or equivalent training and experience
  • Consistently rated as above standards performance evaluations
  • No formal disciplinary action/punishment taken for the one year time period preceding application
  • Ability to establish and maintain effective working relationships with customers, employees and citizens
  • Effective verbal and written communication skills
  • Ability to prioritize and coordinate work assignments, work in multi-task environment
  • Exercises good judgment when dealing with the public, employee issues, and animal-related concerns
  • Able to exercise discretion when dealing with confidential information
  • Strong interpersonal skills, ability to establish and maintain effective working relationships with citizens, coworkers and management
  • Ability to train and evaluate new employees work performance
  • Exercises good judgment when dealing with the public, coworkers, and animal-related concerns
  • Able to exercise discretion when dealing with confidential information
  • Excellent computer skills and familiarity with Word, PowerPoint, and Excel software
  • Organized, shows initiative and is a conscientious worker


Important Notes

Who Are We?  The Only AAHA Accredited Shelter in Colorado!

Employment at the Humane Society of the Pikes Peak Region - Colorado

HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas County and the City of Centennial.  We employ a total of 160 full and part-time employees.  Employees must be 18 years of age, a drug test and background check are mandatory for employment.  In addition to competitive salaries, we offer comprehensive benefits to our full-time staff members. They include:     

Health Insurance     401K with employer matching at 5% of salary      Dental and vision Insurance*     Aflac Group Insurance*     Short term disability Insurance      Paid time off      Holidays      Direct Deposit          (*) Employee pays full premium

 The core values of the staff unite and guide us to provide the best service to the animals in our care, our organization and our community.

 HSPPR Operating Values:

Compassion: We believe that kindness and respect toward animals is an essential element in building a more humane and civil society.  We work to elevate empathy and behavior in order to prevent animal cruelty, exploitation, and neglect.

Stewardship: We will responsibly manage expenses and revenue, acting for the long-term greater good of the organization, conserving our resources and preserving our environment.

Integrity: We encourage honest dialogue about issues and solutions.  We are willing to explore all options and listen to all perspectives to arrive at the best decisions.  We take responsibility for our behavior –every action counts. 

Excellence: We make a difference every day.  We are committed to the safety and protection of people and animals.  We foster a learning environment, encourage new ideas, and care enough to provide constructive feedback.

Collaboration: We are united in the pursuit of our mission.  We will be known as an organization that is inclusive, fair, and transparent. We expand and develop partnerships to further our mission.