Admissions Behavior Coordinator
Job Title: Admissions Behavior Coordinator
Department: Animal Care
Report To: Behavior Programs Manager
Pay Rate: $14.00 hour/DOE
- This position focuses on assisting customers and the HSPPR Customer Service Department with intake decisions related to behavior concerns. Veterinary medical issues may also be present, but the focus is behavior. It requires decision making based on experience, education, research and analysis for a variety of species, but most of the cases will be dogs.
- This position serves as a backup to the Behavior and Placement Coordinator and supports the Behavior Program.
- The position also assists the Feline Program and the Transfer Program.
- Examines all Owner Surrender Appointment records in Chameleon and Acuity to help determine intake type and animal routing. Works with Customer Service staff on intake decisions.
- Contacts owners to discuss intake decisions, including owner surrender euthanasia. Provides resources and counsel to customers based on circumstances. Reviews appointments and makes follow-up phone calls. Offers behavior referrals or consults as appropriate and updates records accordingly.
- Assists Admissions Staff with walk-in owner surrenders to make appropriate intake determinations; offers behavior consultation.
- Works cooperatively with Veterinary Services when necessary.
- Serves as a backup to the Behavior and Placement Coordinator; completes Behavior Manager and Due Out reports when necessary.
- Serves as a backup to other Behavior Department staff; performs and scores evaluations, performs behavior modification sessions with shelter animals.
- Conducts staff and volunteer training sessions as needed; presents programs to donors, staff and volunteers as needed; interacts with the media if necessary.
- Writes and updates SOP’s when needed.
- Performs cat evaluations; manages cat behavior reports when necessary.
- Performs pre-adoption behavior consultations as needed. Other:
- Commitment to the mission, values, goals and success of HSPPR.
- Performs daily animal care work when necessary.
- Assists Transfer Program Manager, Feline Program Manager and others when necessary.
- Appropriately documents animal behaviors utilizing objective language as required in relevant procedures and/or policies.
- Works cooperatively with other departments and fills in when necessary when other departments’ workloads are excessive.
- Assists in problem solving.
- Other duties as assigned.
Supervisory Duties: None
- Regularly sits at computer station, often in a shared office environment.
- The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
- Occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell.
- Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on feet for extended periods of time.
- Must be able to use both hands and arms to grip, pull and push utilizing safety equipment such as, but not limited to catch poles, snappy snares, leashes, ropes, muzzles.
- Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception.
- Must handle various animals of various sizes, may include aggressive animals and potential exposure to zoonotic diseases.
- Regularly exposed to noise and potential exposure to hazardous weather conditions.
- Potential exposure to cleaning supplies and/or other substances containing toxic or caustic chemicals.
- Periodically drives a HSPPR vehicle to perform duties. Schedule Requirements:
- Required to work occasional evenings and some weekend days and be available as needed to meet the needs of the organization.
- Minimum of one year working in an open-admission animal shelter required
- CPDT-KA, KPA CTP, CABC or other behavior-focused designation required
- Competent in breed recognition and characteristics, animal restraint and handling techniques and in performing behavior evaluations
- Knowledge of animal behavior, training, and behavior modification including learning theory, positive reinforcement
- Knowledge of in-shelter behavior evaluation techniques
- One-year behavior consultation experience desired
- Proven ability to make sound decisions based on research and analysis
- Excellent verbal and written communication skills as well as organizational and time management abilities
- Demonstrated flexibility and professionalism
- Proficiency in computer technology and use of programs including Microsoft Office, Outlook, internet and familiarity with database software
- Ability to actively build and manage professional relationships with a variety of partners in the community
- Must have knowledge of current animal welfare issues and the ability to manage multiple projects and priorities effectively in high stress situations while demonstrating the Core Values and Mission of HSPPR
Who Are We? The Only AAHA Accredited Shelter in Colorado!
Employment at the Humane Society of the Pikes Peak Region - Colorado
HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas County and the City of Centennial. We employ a total of 190+ employees. Employees must be 18 years of age, a drug test and background check are mandatory for employment. We are an organization that celebrates and prioritizes diversity and inclusion. In addition to competitive salaries, we offer comprehensive benefits to our full-time staff members. They include:
Health Insurance 401K with employer matching at 5% of salary Dental and vision Insurance* Supplemental Group Insurance* Short and Long Term disability Insurance Paid time off Holidays Direct Deposit (*) Employee pays full premium
The core values of the staff unite and guide us to provide the best service to the animals in our care, our organization and our community.
HSPPR Operating Values:
- Compassion: We believe that kindness and respect toward animals is an essential element in building a more humane and civil society. We work to elevate empathy and behavior in order to prevent animal cruelty, exploitation, and neglect.
- Stewardship: We will responsibly manage expenses and revenue, acting for the long-term greater good of the organization, conserving our resources and preserving our environment.
- Integrity: We encourage honest dialogue about issues and solutions. We are willing to explore all options and listen to all perspectives to arrive at the best decisions. We take responsibility for our behavior –every action counts.
- Excellence: We make a difference every day. We are committed to the safety and protection of people and animals. We foster a learning environment, encourage new ideas, and care enough to provide constructive feedback.
- Collaboration: We are united in the pursuit of our mission. We will be known as an organization that is inclusive, fair, and transparent. We expand and develop partnerships to further our mission.
Pay: from $14/hour
Job Status: Full Time