Job Description

In anticipation and contingent upon an expected pending contract to be awarded, we are seeking a highly qualified Volunteer Services Manager to manage the volunteer program in support of programs and services for the Pueblo location. Recommends and implements appropriate volunteer policies. Provides staff leadership and development to effectively engage teams in programs. Coordinates with department managers to monitor and meet their volunteer needs and determine how volunteers can best support the mission and goals of HSPPR for the facility located @ 4600 Eagleridge Place; Pueblo, CO 81008 

Key Duties and Responsibilities:


Oversees the coordination, implementation, and logistics of HSPPR’s volunteer and community related functions in Pueblo, including but not limited to shelter, foster care, emergency & disaster response and humane education.

Participates as a member of the Pueblo location operations team in developing direction and strategy, and establishing departmental goals, plans, and timelines. Responsible for statistics and goal reporting. Performs all other special projects or duties assigned by the Associate Director.

Provides guidance and development to department managers and shelter staff on issues or concerns regarding volunteer performance or programs. Supports managers in addressing concerns regarding volunteer performance issues, customer service, or interaction with shelter staff.


Develops and implements safety protocols for volunteers to ensure consistent humane treatment and handling of animals at PAS.

Monitors and ensures that volunteers are adhering to high quality standards of animal care, handling, and sanitation in the shelter and performance is consistent with protocols.

Oversees and assists with the Foster Care program at the Pueblo location, collaborating with other HSPPR staff to maintain consistency and levels of program performance.

Performance Management and Supervision

Meets regularly with department managers to determine volunteer staffing needs, duties, and training. Provides recommendations of procedural changes for departments and assists in the implementation of necessary changes.

Develops and implements programs designed to recruit volunteers to meet the needs of the Pueblo location, in addition to those supporting special projects, outreach, fundraising, and events. Manages volunteers at events.

Evaluates the progress of individuals enrolled in the volunteer program, provides feedback to volunteers on their performance, investigates grievances, encourages growth within the organization, and delivers disciplinary action related to volunteers as necessary.

Supervises, motivates, and trains assigned staff in volunteer interactions and supervision, ensuring effective teamwork, organizational performance, and innovation.

Actively supports staff and volunteers and promotes the development of skills related to the advancement of HSPPR goals and mission. Provides quality service to customers, volunteers, and staff recognizing their individual contributions to the success of our organization. Implements recognition system for volunteers

Special Events

Acts as a liaison to the community and support agencies through fundraising, special events, outreach, training opportunities, and professional affiliations.


Ensures that operations reflect the mission of HSPPR, resulting in positive community relations and humane education.

Generates monthly and quarterly reports to ensure accurate reporting of statistics.

Prepares recommendations for the Associate Director and management of procedural changes for the department and communicates with stakeholders in a timely manner.

Ensures regular communication with active volunteers through newsletter, emails, meetings, bulletin board(s), and other forms of communication.

Sends out surveys to all volunteers regarding their experience and monitors feedback and suggestions to implement program improvements.


Submits department budget requests and maintains annual budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

Responsible for ordering, maintenance, and inventory of supplies and equipment for the volunteer program.

Plans and organizes in anticipation of future needs.


Serves as a local liaison and promotes HSPPR goals, animal care, customer service, and volunteer programs philosophies to government agencies, the public, media, and related animal welfare organizations throughout Colorado.

Participates in local, regional, and state level organizations and coalitions for the advancement of educational and other initiatives in the animal welfare and volunteer management fields.

Oversees the coordination, implementation, training, and logistics of functions related to committees, community partnerships, and other projects as assigned by the Associate Director.

Customer Service

Represents HSPPR in a professional and courteous manner at all times.

Ensures quality service is provided to both people and animal clients by departmental personnel.

Assists staff in situations requiring immediate problem solving.

Promotes good public relations in accordance with HSPPR practices.

Informs Associate Director of developments that may affect HSPPR or the department including department progress, media exposure, public image, client concerns, and personnel issues.

Supports staff and volunteers; provide quality services to clients, volunteers, and employees recognizing their individual contributions to the success of our organization.


Commitment to the mission, values, goals and success of HSPPR.

Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.

Perform all other duties as assigned.

Skills / Requirements

Whom We Seek:

  • Associate degree and two years’ experience in volunteer or human resource management, or a combination of related education and work experience.

    · Experience in management and animal shelter operations strongly preferred, with organizational, budgetary, and public and employee relations’ skills.

    · Strong time-management, project management, and presentation skills.

    · Must have excellent written and verbal communication skills.

    · Must be able to relate and confer with the Associate Director, managers, associate staff, and volunteers in a positive and constructive way; exercise good judgment when dealing with the public and when making decisions.

    · Sound judgement when dealing with confidential information.

Important Notes

Who Are We?  The Only AAHA Accredited Shelter in Colorado!

Employment at the Humane Society of the Pikes Peak Region - Colorado

HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas County and the City of Centennial.  We employ a total of 160 full and part-time employees.  Employees must be 18 years of age, a drug test and background check are mandatory for employment.  In addition to competitive salaries, we offer comprehensive benefits to our full-time staff members. They include:     

Health Insurance     401K with employer matching at 5% of salary      Dental and vision Insurance*     Aflac Group Insurance*     Short term disability Insurance      Paid time off      Holidays      Direct Deposit          (*) Employee pays full premium

 The core values of the staff unite and guide us to provide the best service to the animals in our care, our organization and our community.

 HSPPR Operating Values:

Compassion: We believe that kindness and respect toward animals is an essential element in building a more humane and civil society.  We work to elevate empathy and behavior in order to prevent animal cruelty, exploitation, and neglect.

Stewardship: We will responsibly manage expenses and revenue, acting for the long-term greater good of the organization, conserving our resources and preserving our environment.

Integrity: We encourage honest dialogue about issues and solutions.  We are willing to explore all options and listen to all perspectives to arrive at the best decisions.  We take responsibility for our behavior –every action counts. 

Excellence: We make a difference every day.  We are committed to the safety and protection of people and animals.  We foster a learning environment, encourage new ideas, and care enough to provide constructive feedback.

Collaboration: We are united in the pursuit of our mission.  We will be known as an organization that is inclusive, fair, and transparent. We expand and develop partnerships to further our mission.