Customer Service Representative - FT Pueblo
Assist all customers coming into the Humane Society in an efficient and professional manner. Work cohesively with all departments of the organization.
Essential Duties and Responsibilities:
• Provide accurate information and friendly service to the public.
• Introduce possible adopters to their pet of interest.
• Answer questions and complete the adoption process.
• Assist customers wishing to drop off stray animals or those wishing to surrender pets, or euthanasia.
• Collect all fees and give correct change.
• Assist customers with lost and found issues.
• Take donations of food or supplies to the food storage area.
• Keep the Customer Service area clean and uncluttered.
• Process dog licenses.
• Process rentals of cat traps.
• Do ‘lock-up” procedures in the evening to ensure all entrances are locked, kennel lights are turned off and after-hour receiving kennels are set up.
• Take bite reports and advise customers of quarantine requirements. Submit bit information to the Bite Case Manager.
• Check the number of supplies. Notify a Supervisor if supplies are getting low.
• Report any problems with any customers that you feel cannot adequately handle to the Customer Service Manager or Assistant Manager.
• Always remain calm and courteous to all customers and co-workers.
• Provide humane care to all animals that enter the facility.
• Perform other duties as assigned.
Skills / Requirements
- The skill to handle physically, mentally, and emotionally stressful work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the job, the employee is regularly required to stand, walk; use hands to finger, handle or feel; reach with hands and arms; and stoop, kneel, crouch or crawl. Ability to push, pull and/or lift 25lbs and at times up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision and peripheral vision.
- Must complete and pass required training and skills demonstration tests provided by the Humane Society within the established timeframe. This includes vaccination of animals, safe handling of aggressive animals, and the proper and safe use of animal safety gear and personal protective equipment.
- Previous customer service experience required.
- Paid or unpaid experience working with animals preferred.
- Experience in de-escalating conflicts is preferred.
- Ability to communicate effectively both orally and in writing is essential.
- Experience with Microsoft Office Suite
- Possess the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to handle physically, mentally and emotionally stressful work
- Ability to add and subtract.
Ability to apply common sense and understanding to carry out instructions furnished in written, oral or diagram form.
Who Are We? The first of only two AAHA accredited shelters in Colorado!
Employment at the Humane Society of the Pikes Peak Region - Colorado
HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. Employees must be 18 years of age, a drug test and background check are mandatory for employment. In addition to competitive salaries, we offer comprehensive benefits to our full-time staff. These include:
Health Insurance 401K with employer matching up to 4% of salary Dental and vision* Insurances Supplemental Group Insurance* Short and long term disability Insurance Paid time off Holidays Direct Deposit (*) Employee pays the full premium
The Humane Society of the Pikes Peak Region is a Public Service Loan Forgiveness qualified employer. To learn more about this program, go to https://studentaid.ed.gov/sa/.
The core values of the staff unite and guide us to provide the best service to the animals in our care, our organization and our community.
Core Values Statements
- Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect and compassion.
- Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
- Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and standing united in our decisions.
- Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation and the development of our board, staff and volunteers.
- Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
Pay: from $13.50/hour
Job Status: Full Time