COS Veterinary Clinic Customer Service Representative - FT
This position is responsible for representing the Veterinary Clinic in a professional and courteous manner by communicating effectively with the public regarding our services.
Essential Duties and Responsibilities:
Provides accurate information and friendly professional service to the public by handling the drop offs coming in for surgery in the mornings and evening post-operative pick-ups.
Explains risks of anesthesia, nature of the procedure being done and has client sign paperwork, pay for the procedure, and make arrangements for picking up later in the day.
Handles scheduling, data entry and intake and discharge procedures for all incoming public surgeries and vaccination appointments through the Avimark software program. Financial transactions will also be handled and tracked on a daily basis.
Medical documentation, client communication and education regarding surgical procedures.
Answers phone calls and returns messages regarding scheduling and services. Also handles reminder calls and follow-up calls for clients regarding surgery appointments.
Explains post-operative care instructions, nature of the procedure done and answers questions as needed.
Helps in the Surgery Center where needed to promote efficiency and excellent patient care.
Handles all public vaccination appointments including paperwork, payment, and administering the vaccinations.
Trains and works with volunteers to support the vaccination program and other administrative duties.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel; reach with the hands and arms, stoop, kneel, crouch or crawl. The employee must regularly lift or move up to 50 lbs. Specific vision abilities required by this job include close visions, color vision and peripheral vision.
Skills / Requirements
Our ideal candidate will bring to HSPPR the following combination of skills, knowledge and experience:
Ensure a safe work environment; following all safety guidelines and modeling safe work practices.
Take immediate action to address any safety concerns and that could put a staff member, volunteer, client, animal, or the organization at risk.
High School diploma or general education degree (GED).
One year of customer service experience, preferably in a full service veterinary hospital or equivalent related experience. Excellent communication and interpersonal skills as well as flexibility and the ability to multitask in a high paced environment are required.
This position is Wednesday-Saturday 7:30 am - 6:00 pm
Who Are We? The Only AAHA Accredited Shelter in Colorado!
Employment at the Humane Society of the Pikes Peak Region - Colorado
HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas County and the City of Centennial. We employ a total of 160 full and part-time employees. Employees must be 18 years of age, a drug test and background check are mandatory for employment. In addition to competitive salaries, we offer comprehensive benefits to our full-time staff members. They include:
Health Insurance 401K with employer matching at 5% of salary Dental and vision Insurance* Aflac Group Insurance* Short term disability Insurance Paid time off Holidays Direct Deposit (*) Employee pays full premium
The core values of the staff unite and guide us to provide the best service to the animals in our care, our organization and our community.
HSPPR Operating Values
- Compassion: We believe that kindness and respect toward animals is an essential element in building a more humane and civil society. We work to elevate empathy and behavior in order to prevent animal cruelty, exploitation, and neglect.
- Stewardship: We will responsibly manage expenses and revenue, acting for the long-term greater good of the organization, conserving our resources and preserving our environment.
- Integrity: We encourage honest dialogue about issues and solutions. We are willing to explore all options and listen to all perspectives to arrive at the best decisions. We take responsibility for our behavior –every action counts.
- Excellence: We make a difference every day. We are committed to the safety and protection of people and animals. We foster a learning environment, encourage new ideas, and care enough to provide constructive feedback.
- Collaboration: We are united in the pursuit of our mission. We will be known as an organization that is inclusive, fair, and transparent. We expand and develop partnerships to further our mission.
Pay: from $10.55/hour
Job Status: Full Time