Job Description

In anticipation and contingent upon a pending contract to be awarded, we are seeking a highly qualified Associate Director to oversee the day to day operations of the Pueblo shelter; assists the Vice President with administration and management of the Pueblo location with respect to the goals and objectives of the Society; responsible for leadership and direction in the efficient operation of the shelter and related programs. Effectively coordinates with other HSPPR Directors, managers and staff delivering services in the Pueblo area. Serves as the liaison for the Pueblo community and is the primary spokesperson for this facility located @ 4600 Eagleridge Place; Pueblo, CO 81008 

Key Duties and Responsibilities:

Leadership

  • Oversees the coordination, implementation and logistics of HSPPR Pueblo program obligations for optimum efficiency.
  • Participates as a member of the senior leadership team in setting direction and strategy for the organization. Performs all other special projects or duties assigned by the Vice President and President and CEO.
  • Takes control of situations that could be potentially damaging to the public image of HSPPR.
  • Supervises and provides guidance to staff for situations that require immediate problem solving.
  • Oversees the coordination and delivery of emergency and disaster responses of the community animal response team as documented in the Pueblo County Emergency Operations Plan.
  • Serves as a liaison and promotes HSPPR’s goals, animal care and customer service philosophy to government officials, law enforcement, veterinarians, vendors, the public, media and other animal care and control agencies.

Animals

  • Directs and monitors all aspects of the constant humane treatment and handling of animals at the Pueblo shelter.
  • Ensures accurate reporting, use and control of drugs and supplies as required by the DEA.
  • Monitors and ensures that high quality standards of animal care, handling and sanitation in the shelter are always consistent with PACFA, local and state ordinances, and HSPPR protocols.
  • Monitors the maintenance, cleanliness and sanitation of equipment and vehicles.
  • Oversees and assists with decision making around animal outcomes, to include humane euthanasia.

Employee Performance Management and Supervision

  • Hires staff, monitors and evaluates staff performance, approves salary increments, investigates grievances and performs disciplinary action when necessary.
  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
  • Coordinates with manager and supervisors to assure proper staff coverage.
  • Provides recommendations of policy/procedural changes for departments and ensures the implementation of those policy/procedural changes.

Special Events

  • Acts as a liaison to the community through fund-raising/special events and professional affiliation.
  • Handles client concerns and special requests.
  • Acts as primary media contact / spokesperson for the HSPPR Pueblo location.
  • Assist the Communication department with the development of the organization’s written materials for consistency of view, tone and quality.

Communication

  • Assures that operations reflect the mission of HSPPR, resulting in positive community relations, and humane education.
  • Ensures accurate reporting for all statistics and generates monthly reports.
  • Provides and prepares recommendations for the Vice President of procedural changes for the department and communicates with staff in timely manner.
  • Implements technological changes to increase public awareness, track program activities and improve the efficiency of service.

Budget

  • Develops annual budget for all operations related activities to be adhered to.

o Prepares and submits the annual income and expenditure budget for the Pueblo location related to sheltering and related programs.

o Provides input into and administers budget, ensuring that expenditures are controlled and maintained within approved budget limitations.

  • Responsible for ordering, maintenance and inventory of supplies and equipment for the shelter and related programs.
  • Plans and organizes in anticipation of future needs.

Relationships

  • Maintains professional relationship with local law enforcement and local government representatives to assist the Director of Animal Law Enforcement.
  • Acts as liaison for HSPPR with other humane and animal control groups at the local, state and national level.
  • Works collaboratively with HSPPR staff overseeing Pueblo location programming to assure high levels of service, contract fulfillment and compliance with governing laws and regulations.

Safety

  • Ensures the health and safety for the people and animals of the communities HSPPR serves.
  • Follow all safety guidelines to ensure a safe work environment.
  • Take immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk.

Customer Service

  • Always Represents HSPPR in a professional and courteous manner.
  • Ensure quality service is provided to both people and animal clients by departmental personnel.
  • Assist staff in situations requiring immediate problem solving.
  • Promote good public relations in accordance with HSPPR practices; take control of situations that could be potentially damaging to the professional image of the Society.
  • Inform supervisor of developments that may affect HSPPR or the department including department progress, media exposure, public image, client concerns, and personnel issues.
  • Support staff and volunteers; provide quality services to clients, volunteers, and employees recognizing their individual contributions to the success of our organization.

Other: · Commitment to the mission, values, goals and success of HSPPR.

  • Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.
  • Perform all other duties as assigned.

Supervisory Duties: Operations Manager, Volunteer Services Manager, TNR Coordinator and Behavior Manager

Skills / Requirements

Whom We Seek:

  • Bachelor’s Degree or a minimum of three years of management experience in an animal welfare or control organization.
  • Experience in management and shelter operations, and has organizational, budgetary, and public and employee relations’ skills.
  • Must have excellent written and verbal communication skills.
  • Proficient in major programs of Microsoft Office 365 such as Word, PowerPoint, Excel and Outlook.
  • Must be able to relate and confer with the President & CEO, Vice President, Directors, Managers, and associate staff in a positive and constructive way; exercise good judgment when dealing with the public and when making decisions.
  • Has ability to exercise good judgment when dealing with confidential information.

Important Notes

Who Are We?  The Only AAHA Accredited Shelter in Colorado!

Employment at the Humane Society of the Pikes Peak Region - Colorado

HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas County and the City of Centennial.  We employ a total of 160 full and part-time employees.  Employees must be 18 years of age, a drug test and background check are mandatory for employment.  In addition to competitive salaries, we offer comprehensive benefits to our full-time staff members. They include:     

Health Insurance     401K with employer matching at 5% of salary      Dental and vision Insurance*     Aflac Group Insurance*     Short term disability Insurance      Paid time off      Holidays      Direct Deposit          (*) Employee pays full premium

 The core values of the staff unite and guide us to provide the best service to the animals in our care, our organization and our community.

 HSPPR Operating Values:

Compassion: We believe that kindness and respect toward animals is an essential element in building a more humane and civil society.  We work to elevate empathy and behavior in order to prevent animal cruelty, exploitation, and neglect.

Stewardship: We will responsibly manage expenses and revenue, acting for the long-term greater good of the organization, conserving our resources and preserving our environment.

Integrity: We encourage honest dialogue about issues and solutions.  We are willing to explore all options and listen to all perspectives to arrive at the best decisions.  We take responsibility for our behavior –every action counts. 

Excellence: We make a difference every day.  We are committed to the safety and protection of people and animals.  We foster a learning environment, encourage new ideas, and care enough to provide constructive feedback.

Collaboration: We are united in the pursuit of our mission.  We will be known as an organization that is inclusive, fair, and transparent. We expand and develop partnerships to further our mission.